Contact Center
A Full-Service CCaS and Contact Center Solutions Expert
RealCom Solutions offers on-premise and cloud-based contact center solutions to give your team the infrastructure, call center software, and collaboration tools they need to prioritize customer satisfaction.
Contact Center Solutions
Whether you’re looking for a comprehensive contact center as a service (CCaaS) solution, or you’re trying to find a software solution that aligns with the customer journey, the experts at RealCom Solutions can help. No matter what industry you operate in, we can empower your team with a cohesive call center framework that helps them deliver the optimal customer experience.
From hosted phone systems that offer next-level call clarity to interactive voice response (IVR) systems, we make it easy to streamline operations at your call center. The only thing you have to do is provide a team of call center agents, and we take care of the rest!
CCaaS
Take care of all your contact center needs with one flat monthly fee. With our vendor-neutral approach, we help you achieve predictable budgeting alongside a framework that scales with your growth. Our CCaaS solutions include everything you need to provide callers with a positive experience – from desk phones and HD-audio headsets, to intuitive contact center software and reporting tools.
Contact Center Software
Without the right software solution, your call center agents won’t have the flexibility to respond quickly to the needs, questions, and problems your customers are experiencing. RealCom Solutions makes it easy to find the ideal software platform for your call center, so your team can work toward minimizing wait times and providing customers with the answers they need.
Complete Call Center Project Management
Once you’ve decided on the ideal solution for your contact center operations, our experts take the helm with full-service project management. That way, you only have to deal with a single point of contact during your project. We handle everything from placing equipment orders to overseeing infrastructure installation, minimizing project delays while ensuring the job is done right.
Following successful project completion, we also offer ongoing solutions like live support and simplified invoicing to keep operations at your contact center as lean as possible.
Dedicated Internet Services
Without the right internet services, your contact center agents will never be able to achieve their true potential. Fortunately, we can help with that, too.
Streamline Operations at Your Contact Center
Do you have a clear vision for how we can improve operations at your contact center? Maybe you need some help clarifying project possibilities. Either way, the experts at RealCom Solutions are ready to help. From VoIP technology to telecom expense management services, RealCom has a solution for your business. Schedule your free project options analysis today.
Let’s Talk
Share your project goals or pain points, and we’ll help you find the right solution the first time around.
